Personal Information

The following information marked with “＊” means that the information cannot identify an individual by itself, or the information cannot identify an individual anymore after being anonymized. The following information marked with “＃” means that the information is solely sourced from the business visitor rather than the ordinary visitor.

The Service on Transcend Website

The type of service Processed Information  Purpose of processing
Web Pages Displaying
  1. the visitor’s IP
 Displaying the suitable version of Transcend Website, for improving the service quality.
Activities Participating
  1. the visitor’s name
  2. the visitor’s email 
  3. the visitor’s occupation*
  4. the model of products purchased by the visitor*
  1. Contacting the visitor who wins the prize.
  2. Analyzing the composition of the visitor who participate in marketing activities held by Transcend.
Press Release Subscription
  1. the visitor’s email 
  2. the visitor’s country and language preference*
  1. Sending Press Release to the visitor who subscribes.
  2. Analyzing the composition of the visitor who subscribes Press Release.
  3. Evaluating the marketing effect of sending Press Release.
Contact Us service
  1. the visitor’s name
  2. the visitor’s email 
  3. the visitor’s country*
  4. the visitor’s phone number
  5. purchase information and product information*
  6. the visitor’s opinion*
  1. Replying to the visitor.
  2. Analyzing the composition of the visitor who contacts Transcend and the contact reason, for improving the service quality.
Customer Survey service
  1. the visitor’s name
  2. the visitor’s email 
  3. the visitor’s gender, age and country *
  4. the visitor’s phone number
  5. purchase information and product information*
  6. the visitor’s satisfaction evaluation *
 Analyzing the composition of the visitor and the condition of products usage, for improving the service quality.
Partner Center service
  1. the visitor’s account ID#
  2. the visitor’s password#
 Recording information of the visitor who downloads Transcend’s marketing materials.
RMA service
  1. the visitor’s name
  2. the visitor’s email 
  3. the visitor’s phone number
  4. the visitor’s address
  5. the model, serial number (S/N) and the RMA reason* 
  6. the visitor’s account ID# 
  7. the visitor’s password#
  1. Sending repaired products and contacting the visitor who seeks RMA service.
  2. Analyzing the data of RMA products.

Software/APP

The type of Software/APP Processed Information Purpose of processing

DrivePro

APP: Android/ ios
  1. device model*
  2. operating system*
  3. the user’s usage history of licensed software*
  4. the user’s gender, age and country*
 Improving the quality of licensed software.

DrivePro Body

APP: Android/ ios
  1. serial number (S/N) of the DrivePro Body*
  2. device model*
  3. operating system*
  4. the user’s usage history of licensed software*
  5. the user’s gender, age and country*
 Improving the quality of licensed software.

JetDrive Go

App: ios
  1. the user’s name and email of Facebook (or Dropbox, or Google Drive, or Instagram)
  2. the user’s photos, videos from Facebook (or Dropbox, or Google Drive, or Instagram)and contact person of the device
  3. the user’s gender, age and country*
  4. the user’s usage history of licensed software*
  1. Automatic login.
  2. Providing data backup service.
  3. Improving the quality of licensed software.

SSD Scope

PC-tool: Win
  1. device model*
  2. operating system*
  3. the user’s usage history of licensed software*
 Improving the quality of licensed software.

StoreJet Cloud

APP: Android/ ios
PC-tool: Win/ Mac
  1. the user’s email and password (or Facebook name & email address),
  2. device ID
  3. name of the StoreJet Cloud
  4. device model*
  5. operating system*
  6. the user’s usage history of licensed software*
  1. Membership registration and automatic login.
  2. Improving the quality of licensed software.

Transcend Elite

APP: Android
PC-tool: Win
  1. device model*
  2. operating system*
  3. the user’s usage history of licensed software*
  4. the user’s gender, age and country*
 Improving the quality of licensed software.

Transcend Elite

PC-tool: Mac
  1. device model*
  2. operating system*
  3. the user’s gender, age and country*
 Improving the quality of licensed software.

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